Data Deletion Request

Instructions for deleting your data from the Vibrate platform

Your Right to Delete Your Data

In accordance with privacy protection law and our privacy policy, you have the right to request deletion of your personal data stored in our system.

1

How to Request Data Deletion

Step 1

Sign in to your account

You need to sign in to your Vibrate account to verify your identity. If you can't sign in, please contact our support.

Step 2

Submit a deletion request

Submit a data deletion request using one of the following methods:

  • Via the website: Sign in to your account and go to account settings
  • Via email: Send a request to [email protected] with the subject "Data Deletion Request"
  • Via contact form: Use the contact form on our website
Step 3

Verify your identity

To protect your privacy, we need to verify your identity before proceeding with deletion. We will ask you to provide additional verification information, such as the email address or phone number associated with your account.

Step 4

Deletion process

After verifying your identity, we will begin the data deletion process. This process may take up to 30 days. You will receive written confirmation after the deletion is complete.

2

What Gets Deleted

Data that will be deleted:

  • Personal account details (name, email, phone number)
  • SMS message sending history
  • Distribution lists and contact information
  • API keys and tokens
  • Personal usage data and statistics

Important to Know

Data that will not be deleted: Data we are legally required to retain (such as invoice records) will be kept in compliance with the law.

Backups: Certain data may remain in backups for a limited period but will not be actively used.

3

Contact Us

If you have additional questions or need help with the data deletion process, please contact our support team:

4

Additional Rights

In addition to deletion, you have the right to:

  • Access your personal data
  • Correct inaccurate or outdated data
  • Restrict the processing of your data
  • Object to the processing of your data
  • Transfer your data in a structured format

Vibrate

We are committed to protecting your privacy

Last updated: 8/10/2026

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