Privacy Policy

Vibrate Privacy Policy - How we collect, use, and protect your data

Our Commitment to Privacy

At Vibrate, we are committed to protecting your privacy. This privacy policy explains how we collect, use, protect, and share your personal information.

Information We Collect

1.1

Information You Provide

Account details: Name, email address, phone number, company name
Payment information: Credit card details, bank account details (processed through secure payment providers)
Message content: SMS and WhatsApp messages you send through our platform
Distribution lists: Phone numbers and contact information you upload to the system

1.2

Information We Collect Automatically

Technical information: IP address, browser type, operating system, device
Usage information: Website activities, pages visited, visit duration
Logs: Records of system activities, errors, performance
Cookies and tracking technologies: Cookies, pixels, unique identifiers

How We Use Information

We use your information to:

Provide our services: Send SMS and WhatsApp messages, manage distribution lists, provide reports and statistics
Manage your account: Process payments, provide technical support, send important notifications
Improve our services: Analyze usage patterns, identify issues, develop new features
Secure our system: Detect suspicious activity, prevent fraud, protect data
Comply with legal requirements: Comply with laws and regulations, respond to legal requests

Legal Basis for Processing

We process your information based on:

Your consent to use our services
Performance of a contract between us
Our legal obligations
Our legitimate interests (such as improving services)

Information Sharing

We may share your information with:

Service providers: Cloud infrastructure providers, payment processors, SMS providers, WhatsApp Business API providers, analytics providers (only information required to perform the service)
Law enforcement: When required by law, court order, or to protect our rights
In case of merger or acquisition: If our company merges or is acquired, information will be transferred to the new owners

What We Don't Do

We do not sell your personal information to third parties. We do not share your distribution lists with others. We do not use your information for third-party marketing purposes without your explicit consent.

Data Security

We implement advanced security measures:

Encryption: Strong encryption (SSL/TLS) for data transfer
Access control: Only authorized employees can access data
Monitoring: Continuous monitoring systems to detect suspicious activity
Backups: Regular and secure data backups
Updates: Regular security system updates

Your Responsibility

You are also responsible for your data security. Please maintain a strong password, do not share your login credentials with others, and notify us immediately if you suspect suspicious activity in your account.

Your Rights

In accordance with privacy laws, you have the right to:

Access: Request a copy of your personal data
Correction: Request correction of incorrect or outdated data
Deletion: Request deletion of your personal data (see Data Deletion page) (Data Deletion Request page)
Restriction: Request restriction of your data processing
Objection: Object to processing of your data for certain purposes
Portability: Request transfer of your data in a structured format
Withdraw consent: Withdraw your consent at any time (will not affect processing already performed)

To exercise your rights, please contact us at [email protected]

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience, analyze usage, and provide personalized content.

Types of Cookies:

•Essential cookies: Required for website and service operation
•Functional cookies: Enable additional features like saving preferences
•Analytics cookies: Help us understand how the website is used

You can control cookies through your browser settings, but this may affect website functionality.

Children's Privacy

Our services are intended for adults only. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and discover that your child has provided us with personal information, please contact us and we will delete the information as soon as possible.

Policy Changes

We may update this privacy policy from time to time. Significant changes will be posted on this website and you will be notified. We recommend checking the policy periodically to stay updated. Continued use of our services after posting changes constitutes acceptance of the updated policy.

Use of WhatsApp Business API

We use Meta's WhatsApp Business API to provide WhatsApp messaging services. When using these services:

Meta (WhatsApp) processes information according to their privacy policy
Messages are stored on Meta's servers in addition to our servers
Usage is subject to WhatsApp Business terms of service
We share with Meta only the information required to provide the service
You can request to stop data processing through WhatsApp at any time

For more information about WhatsApp privacy: WhatsApp Privacy Policy

Contact Us

If you have questions, concerns, or requests regarding our privacy policy or management of your personal data, please contact us:

[email protected]

Data Deletion Request page

Vibrate

Your privacy protection is our top priority

Last updated: March 31, 2025