Privacy Policy
Vibrate Privacy Policy - How we collect, use, and protect your data
Our Commitment to Privacy
At Vibrate, we are committed to protecting your privacy. This privacy policy explains how we collect, use, protect, and share your personal information.
Information We Collect
Information You Provide
- Account details: Name, email address, phone number, company name
- Payment information: Credit card details, bank account details (processed through secure payment providers)
- Message content: SMS and WhatsApp messages you send through our platform
- Distribution lists: Phone numbers and contact information you upload to the system
Information We Collect Automatically
- Technical information: IP address, browser type, operating system, device
- Usage information: Website activities, pages visited, visit duration
- Logs: Records of system activities, errors, performance
- Cookies and tracking technologies: Cookies, pixels, unique identifiers
How We Use Information
We use your information to:
- Provide our services: Send SMS and WhatsApp messages, manage distribution lists, provide reports and statistics
- Manage your account: Process payments, provide technical support, send important notifications
- Improve our services: Analyze usage patterns, identify issues, develop new features
- Secure our system: Detect suspicious activity, prevent fraud, protect data
- Comply with legal requirements: Comply with laws and regulations, respond to legal requests
Legal Basis for Processing
We process your information based on:
- Your consent to use our services
- Performance of a contract between us
- Our legal obligations
- Our legitimate interests (such as improving services)
Information Sharing
We may share your information with:
- Service providers: Cloud infrastructure providers, payment processors, SMS providers, WhatsApp Business API providers, analytics providers (only information required to perform the service)
- Law enforcement: When required by law, court order, or to protect our rights
- In case of merger or acquisition: If our company merges or is acquired, information will be transferred to the new owners
What We Don't Do
We do not sell your personal information to third parties. We do not share your distribution lists with others. We do not use your information for third-party marketing purposes without your explicit consent.
Data Security
We implement advanced security measures:
- Encryption: Strong encryption (SSL/TLS) for data transfer
- Access control: Only authorized employees can access data
- Monitoring: Continuous monitoring systems to detect suspicious activity
- Backups: Regular and secure data backups
- Updates: Regular security system updates
Your Responsibility
You are also responsible for your data security. Please maintain a strong password, do not share your login credentials with others, and notify us immediately if you suspect suspicious activity in your account.
Your Rights
In accordance with privacy laws, you have the right to:
- Access: Request a copy of your personal data
- Correction: Request correction of incorrect or outdated data
- Deletion: Request deletion of your personal data (see Data Deletion page) (Data Deletion Request page)
- Restriction: Request restriction of your data processing
- Objection: Object to processing of your data for certain purposes
- Portability: Request transfer of your data in a structured format
- Withdraw consent: Withdraw your consent at any time (will not affect processing already performed)
To exercise your rights, please contact us at [email protected]
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience, analyze usage, and provide personalized content.
Types of Cookies:
- •Essential cookies: Required for website and service operation
- •Functional cookies: Enable additional features like saving preferences
- •Analytics cookies: Help us understand how the website is used
You can control cookies through your browser settings, but this may affect website functionality.
Children's Privacy
Our services are intended for adults only. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and discover that your child has provided us with personal information, please contact us and we will delete the information as soon as possible.
Policy Changes
We may update this privacy policy from time to time. Significant changes will be posted on this website and you will be notified. We recommend checking the policy periodically to stay updated. Continued use of our services after posting changes constitutes acceptance of the updated policy.
Use of WhatsApp Business API
We use Meta's WhatsApp Business API to provide WhatsApp messaging services. When using these services:
- Meta (WhatsApp) processes information according to their privacy policy
- Messages are stored on Meta's servers in addition to our servers
- Usage is subject to WhatsApp Business terms of service
- We share with Meta only the information required to provide the service
- You can request to stop data processing through WhatsApp at any time
For more information about WhatsApp privacy: WhatsApp Privacy Policy
Contact Us
If you have questions, concerns, or requests regarding our privacy policy or management of your personal data, please contact us:
Vibrate
Your privacy protection is our top priority
Last updated: 2/13/2026